Instead of returning items you can contact us for a full refund, minus shipping. Why? Returns run counter to our emphasis on sustainability and every return has a carbon footprint. So just send us a detailed description of what went wrong, you must include good quality pictures that show the issue, and we’ll give you your money back. Then, if possible, you can donate your product to a local charity or recycle it.
Overview
Our refund and returns policy lasts 3 business days. If 3 business days have passed since your purchase was delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase, along with a detailed description of the issue and pictures that clearly show the issue being reported.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 to 14 days. Depending on the transaction type, the credit can take longer to be posted to your account.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support for questions related to refunds and returns.